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Cost-cutting couriers turn to get-out clauses for failure to deliver1 Dec 4:00am

Cost-cutting couriers turn to get-out clauses for failure to deliver

The Guardian
A long list of banned items used by delivery firms is leaving senders out of pocketWhen Keith Fletcher sold a set of football cards on eBay he chose delivery by Hermes, buying insurance online in the process. The package was never seen again and tracking suggested it had never left the drop-off point. But Hermes refused to compensate him. It declared that the item was “memorabilia”, and thus excluded for compensation under its terms and conditions. “I’d checked the list of exclusions and couldn’t find any reason for these cards not being covered,” says Fletcher. “It defines memorabilia as ‘photographs, signed items and vinyl’. How could anyone know kids’ football cards are included?”
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