We talk to depot staff and drivers who are working in shocking conditions and having their pay docked for minor mistakesThe accident was the final straw. Mark Wright*, a supervisor at an Amazon depot, had called in a delivery driver to cover an absent colleague’s shift. Depot managers ordered the driver to load his consignment of parcels on the kerbside rather than in the warehouse where loading normally takes place. As he heaved a large parcel into the van’s side door, he slipped off the kerb and broke his leg. “It was an accident waiting to happen,” says Wright. “I’d told the manager that it was an unsafe place to load, but under Amazon rules if you’re late for work, you’re not allowed to drive into the warehouse and they marked him as late even though he’d only just been given the shift.” The driver was unable to return to work and his pay ceased from the moment he fell. Wright left his job a few weeks later, citing the intolerable demands placed on drivers by the depot rules.
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